How do I delete a payout?

You can delete a payout by selecting the payout in the vendor's payout section or in your storewide payouts section and selecting "delete payout." The orders included in this payout will be displayed as unpaid commission in your vendor's commissions tab. 

Please note that payouts made via PayPal are transferred instantaneously. To retrieve those funds back you will need to either contact your consignor or PayPal directly. 

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• How to Payout a Commission

  You can create payouts inside a vendors account or in your storewide vendors tab. Create a Payout Inside a Vendor Account Select the vendor's account in your vendors tab and navigate to their commissions. Filter the orders by a date range (if needed) ...

• Can the app payout commissions via store credit?

  While we are not directly integrated with third party processing systems other than PayPal, you are free to use whatever method you would like to payout commissions. While marking a commission as paid, we suggest making a note of your payout method. ...

• How do I delete a vendor?

  You have the ability to "hide" vendors in the app by navigating to the vendor's account settings and checking the "hidden" box in the commission details section. This will remove the vendor from your vendors list, global commission calculations, and ...

• Can I reverse a commission paid to a vendor when a product is returned/refunded?

  If you have already performed a payout for a product that is returned/refunded, the best way to adjust this is by adding a "custom item" on the vendor page. You can set the "custom item" as a negative value which will deduct from the next payout you ...

• I have connected to PayPal, but my payments aren't going through.

  Below are the most common causes of payments not going through: Your live PayPal API key and secret are invalid. You have sandbox mode enabled in your PayPal settings of our app. To submit real payments this will need to be disabled. Your PayPal ...