Vendor
My consignor can't access vendor portal.
Below is a list of issues some vendors may come across and how to help them quickly resolve the issues. If you are unable to resolve the issue please reach out to our support team for further guidance. 1. I forgot my password. If a vendor forgets ...
Can I reverse a commission paid to a vendor when a product is returned/refunded?
If you have already performed a payout for a product that is returned/refunded, the best way to adjust this is by adding a "custom item" on the vendor page. You can set the "custom item" as a negative value which will deduct from the next payout you ...
What information can my vendors see in their portals?
Vendors are given information regarding their sales through their vendor portals. You can edit what they can and cannot see under the Settings tab -> Vendor Portal
How do I filter which vendors/products track?
If you are using the vendor name field for tracking, you can simply hide the vendors you don't want to track. Under the settings tab for your selected vendor you will see a checkbox labeled "hidden." Just check that box and save. You can find a ...
How do I import my products into the app?
The app is linked directly to your Shopify account. All product management will be done in Shopify and the app will pull information over according to your chosen tracking method. You can find more information on tracking your products/vendors here.
Why is my vendor not showing up?
Our system relies on Shopify to communicate data to the app. If a vendor is not showing up please try one of the following: Verify that vendor name or tag is properly on the product(s) in Shopify. View our tutorial on creating and tracking vendors ...
How do I delete a vendor?
You have the ability to "hide" vendors in the app by navigating to the vendor's account settings and checking the "hidden" box in the commission details section. This will remove the vendor from your vendors list, global commission calculations, and ...