My consignor can't access vendor portal.

My consignor can't access vendor portal.

Below is a list of issues some vendors may come across and how to help them quickly resolve the issues. If you are unable to resolve the issue please reach out to our support team for further guidance. 

1. I forgot my password. 

If a vendor forgets their password, there are a few ways you can direct/help them recover their account. 
  1. They can send themselves a password reset link to the email associated to their account. While entering their email, please advise them to manually enter it as opposed to copying and pasting (hidden characters may unknowingly be present). If they don't receive their password reset email please have them also check their spam folder. 
  2. Store owners now have the ability to reset the password for vendor portals in the accounts tab. Click "edit account" next to the correct vendor account and select "change password." You can them send your vendors the email and password associated to their account. Once their account is recovered, they can now reset their password in their settings. 

2. I received an "invalid email" error message. 

  1. The first step is to verify the email they are trying to log in with is the one you have associated to their account. 
  2. Advise them to manually enter their email. As with the password reset, copying and pasting emails into the login fields may unknowingly add in hidden characters. 

3. I can't see my products. 

  1. This will happen if their vendor account is not linked to their vendor portal. You can link the two in the accounts tab. Select "edit account" next to the correct vendor and search for the vendor in the "add vendor" box. 
  2. If there are multiple vendor accounts linked to a vendor there will be multiple pages in the vendor portals. You can either unlink the vendor account that is not needed, or your vendor can page over with the drop-down box in the top right corner in the vendor portal. 

4. Vendor Portal won't load

  1. Make sure your vendor portal link is the displaying the correct domain. If not, please reach out to our support team to correct this. 
  2. Make sure your app proxy has not changed in your Shopify account. Here is our tutorial for information about checking your app proxy

    • Related Articles

    • Vendor Portal Link Error

      If your Vendor Portal URL is not loading or is giving a 404 error message, please refer to the following steps to make sure the app proxy has not been changed in your Shopify account Step 1 Click "apps" in your Shopify sidebar, then select "App and ...
    • Setting up Vendor Portal Accounts

      1. Have your vendors register for an account Vendors can register for an account at: https://[your-shop-domain] Once registered they will not see any data as you will need to connect a vendors data ...
    • Vendor Account Settings

      There are a variety of settings that can be adjusted individually for your vendors. You can access your individual vendor account settings by selecting the vendor in your "vendors" tab and navigating to their setting page. Commission Rate - This ...
    • Adding a Custom Commission or Custom Consignor Fee

      1. Navigate to Vendors>Commissions 2. Select the "Add Custom Item" button 3. Add the custom commission Title and Commission rate Commission rate can either be positive to award consignor additional commission or negative to deduct from the amount of ...
    • Why is my vendor not showing up?

      Our system relies on Shopify to communicate data to the app. If a vendor is not showing up please try one of the following: Verify that vendor name or tag is properly on the product(s) in Shopify. View our tutorial on creating and tracking vendors ...