Why is my vendor not showing up?
Our system relies on Shopify to communicate data to the app. If a vendor is not showing up please try one of the following:
- Verify that vendor name or tag is properly on the product(s) in Shopify.
- Run a data re-sync from the app settings.
If your vendor(s) are still not showing up, please send us an email or connect with us through our live chat service.
Setting up Vendor Portal Accounts
1. Have your vendors register for an account Vendors can register for an account at: https://[your-shop-domain].myshopify.com/apps/vendor-portal/login/?register=1. Once registered they will not see any data as you will need to connect a vendors data ...
How do I remove a vendor?
You can hide vendors from your account by selecting the vendor in the vendor list then proceeding to their settings tab. In the commission details panel you will see a checkbox labeled "hidden". Simply check that and save. The vendor will no longer ...
How to Create and Track Vendors
Vendors are created and/or tracked whenever you add products in your Shopify back office. We offer two ways to do this, Vendor Name Tracking and Product Tag Tracking. 1. Vendor Name Tracking When adding your products in Shopify, simply enter your ...
I have connected to PayPal, but my payments aren't going through.
Below are the most common causes of payments not going through: Your live PayPal API key and secret are invalid. You have sandbox mode enabled in your PayPal settings of our app. To submit real payments this will need to be disabled. Your PayPal ...
Connecting PayPal for Payouts
1. Ensure your PayPal account is setup for business Without your PayPal being set up for business you will not have the ability to enable payouts for PayPal. If you are not already set up for business you will need to start the business set up and ...